Please review the answers below to the most frequently asked questions by our customers. If you do not find the answer you are looking for, please feel free to contact our Customer Service team via email at support@sexlure.com or via live chat during our business hours.

ORDERING INFORMATION

What will appear on my credit card or bank statement?
SexLure respects your privacy, including with your financial institution. Your charges will appear discreetly as .

How can I place an order?
SexLure provides three convenient ways to order: through our website, over the phone, or by mail.

What payment methods do you accept?
We are pleased to accept Visa, MasterCard, and American Express. For mail-in orders, we also accept Money Orders, Cashier’s Checks, and personal checks.

Can I save my credit card or bank information for future purchases?
To ensure maximum security, SexLure does not store credit card information on file. You will need to enter your payment details each time you place a new order.

SPECIAL OFFERS AND COUPON CODES

Special Offers
You can find a variety of special offers on our website’s homepage, including free gifts, complimentary shipping, overstock clearance items, and exclusive hot deals.

How can I receive coupons and promotional offers?
Subscribe to our email newsletter to receive our latest discounts and special promotions, some of which are exclusive to our subscribers. You can sign up by providing your name and email address at the bottom of this page.

How should I dispose of items containing rechargeable batteries?
Products with rechargeable batteries must be recycled and should not be disposed of with regular trash. To find a recycling location near you in the United States, please visit: www.call2recycle.org/locator.

DELIVERY INFORMATION

Is my order shipped discreetly?
Yes. All SexLure orders are shipped in plain, unmarked brown packaging with a nondescript return address.

What are the shipping costs and available options?
Shipping costs vary based on the size and weight of your order. To view the most accurate shipping charges for your specific order, please use the shipping calculator located at the bottom of your shopping cart. Simply enter your zip code, state, and country to see the available shipping options and their corresponding fees.
Note: Additional shipping charges may apply for heavier items.

Where is my order? / How can I track my shipment?
Tracking information is available within your SexLure account. Log in and navigate to your order history. Click on your most recent order number to view the tracking details.
Log in to your account

If you checked out as a guest or were not logged into an account at the time of purchase, a shipment confirmation email containing your tracking link will be sent to you within 48 hours of your order being processed. Please check your email inbox for a message from support@sexlure.com.

RETURNS AND REFUNDS

What is your return policy?
At SexLure, we understand that returns are sometimes a necessary part of online shopping. We stand behind our products and offer a comprehensive Satisfaction Guarantee.

Please select the appropriate link below to view detailed instructions for your specific situation:

How do I initiate a return?
To start the return process, please contact our Customer Service department. We can assist you via telephone, email, or live chat.

Domestic Calls: 866-363-0676
International Calls: 714-907-1029
Email: support@sexlure.com

Can I cancel or change my order?
Due to our streamlined order processing system, orders are typically sent to our shipping department very quickly and cannot be canceled or modified once placed.

If you wish to attempt a cancellation, please email us at support@sexlure.com immediately after placing your order. If cancellation is possible, we will issue a store credit for the amount of the canceled items.

PRIVACY AND ONLINE SECURITY

Is it safe to order from your website?
Absolutely. All customer accounts and transactions on our website are secure. We do not store credit card information. Your payment details are transmitted directly to our PCI-compliant payment processor and are not accessible to any SexLure staff.

What is your privacy policy?
We are committed to protecting your privacy. We will never sell, rent, or share your personal information. The information you provide during checkout (such as billing/shipping addresses and email) is used solely to process your orders. We do not share our customer lists with other companies. Our commitment is detailed below:

We utilize secure technology, robust privacy controls, and strict employee access restrictions to safeguard your personal information.

We do not access your private online communications.

We do not track your personal web browsing activity outside our site, nor do we share such data.

We do not disclose your phone number, credit card information, or usernames. You may update your personal and billing information at any time.

We do not share your purchase history with third parties.

We implement additional measures to protect your safety and privacy.